Contact information

Get in Touch with Edgewave

We’re here to help you with any questions, concerns, or support needs related to our cybersecurity and IT services. Our team is committed to providing prompt, professional assistance during our business hours.

Primary Contact Methods

Customer Support

  • 📞 Phone: (888) 929-3763
  • 📧 Email: contact@edgewavellc.com
  • 🕐 Business Hours: Monday through Friday, 9:00 AM – 8:00 PM EST
  • 🚨 Emergency Services: Available during business hours (60-minute response time for Emergency Rescue & Data Recovery customers)

Mailing Address

Edgewave LLC 221 Vine Street, Apt 324 Columbus, OH 43215 United States

Note: As a digital services provider, we do not accept physical returns or shipments. All correspondence should be conducted via phone or email for fastest response.

What We Can Help You With

Sales Inquiries

  • Product and service questions
  • Pricing and package comparisons
  • Custom solution consultations
  • Enterprise account setup

Technical Support

  • Service activation and scheduling
  • Remote access assistance
  • Account management
  • Service status updates

Billing & Refunds

  • Payment processing questions
  • Invoice requests
  • Refund status inquiries (90-day money-back guarantee)
  • Subscription management

Policy Questions

  • Privacy and data protection concerns
  • Terms of Service clarifications
  • Service Level Agreement details
  • General policy information

Expected Response Times

Contact Method Standard Response Time Priority/Emergency Response
Phone Immediate during business hours Under 5 minutes (Enterprise Security customers)
Email Within 24 business hours Within 60 minutes (Emergency Rescue customers)
After Hours Next business day Emergency voicemail monitored

Before You Contact Us

To help us serve you more efficiently, please have the following information ready when reaching out:

  • Your order number (if you’ve made a purchase)
  • Email address associated with your account
  • Brief description of your question or issue
  • System information (for technical support requests)
  • Preferred contact method and best time to reach you

Website

Visit our website for additional resources, product information, and self-service options:

🌐 https://edgewavellc.com/

Complaint Resolution

If you have a complaint or concern that requires escalated attention:

  1. Initial Contact: Reach out via phone or email using the contact information above.
  2. Reference Number: You’ll receive a case reference number for tracking.
  3. Response Timeline: We’ll acknowledge your complaint within 24 business hours.
  4. Resolution: Most issues are resolved within 3–5 business days.
  5. Escalation: If unresolved, request escalation to senior management.

Privacy & Data Protection Inquiries

For specific questions about how we handle your personal information, data protection, or to exercise your privacy rights (access, deletion, portability):

  • 📧 Email: contact@edgewavellc.com (Subject: “Privacy Request”)
  • ⏱ Response Time: Within 15 business days as required by applicable privacy laws.
  • 📄 Reference: Please review our Privacy Policy on edgewavellc.com for detailed information.

Legal & Business Inquiries

For legal notices, partnership opportunities, or business development:

  • 📧 Email: contact@edgewavellc.com (Subject: “Legal/Business Inquiry”)
  • Note: Legal correspondence may require written documentation sent to our Columbus, Ohio business address.

Accessibility Assistance

Edgewave is committed to ensuring our services and website are accessible to all customers. If you need assistance accessing our policies, services, or website content due to a disability:

  • 📞 Phone: (888) 929-3763
  • 📧 Email: contact@edgewavellc.com (Subject: “Accessibility Assistance”)

After-Hours & Holiday Schedule

  • Standard Business Hours: Monday–Friday, 9:00 AM – 8:00 PM EST
  • Closed: Saturdays, Sundays, and major U.S. federal holidays

After-Hours Emergencies

  • Enterprise Security Command Center customers: 24/7/365 support line available.
  • Emergency voicemail monitoring for critical data recovery situations.
  • Non-emergency inquiries will receive next-business-day response.

Connect With Us

Stay informed about security tips, service updates, and special offers:

  • 🌐 Website: https://edgewavellc.com/
  • 📬 Email Newsletter: Subscribe through our website.
  • 🛡️ Security Alerts: Enterprise customers receive proactive threat notifications.

Fraud Prevention Notice

Edgewave will never:

  • ❌ Request your password or sensitive credentials via email or phone.
  • ❌ Ask for payment outside our secure Shopify checkout.
  • ❌ Threaten immediate legal action for payment disputes.
  • ❌ Request remote access to your system without your prior service purchase and explicit consent.

If you receive suspicious communications claiming to be from Edgewave, please report them immediately to contact@edgewavellc.com.

Your Feedback Matters

We continuously improve our services based on customer feedback. After receiving service, you may be invited to complete a brief satisfaction survey. Your honest feedback helps us serve you better.

Questions about these contact methods or need assistance?

Call us at (888) 929-3763 or email contact@edgewavellc.com.

This contact information page is part of Edgewave LLC’s commitment to transparent, accessible customer service. For detailed terms, policies, and service agreements, please visit our Policy Center on edgewavellc.com.