Shipping policy

Effective Date: April 21, 2026

Version: 1.0

Last Updated: April 21, 2026

What This Means for You

Edgewave LLC provides exclusively digital IT consulting and cybersecurity services — no physical products are shipped. All our services are delivered as one-time, single-session remote support appointments. After your purchase, you’ll receive an email confirmation with instructions to schedule your remote service session. There are no shipping fees, delays, or physical deliveries involved.

1. Introduction

This Shipping Policy explains Edgewave LLC’s delivery methods for all products and services offered through our Shopify store at edgewavellc.com. Because we operate entirely in the digital services sector, this policy clarifies how services are delivered electronically and what customers can expect after purchase.

2. Nature of Our Services

2.1 Digital Service Delivery

All Edgewave products and services are 100% digital in nature. We do not manufacture, warehouse, or ship physical goods. Our offerings are delivered as one-time, single-session remote support services, including:

Remote IT support and system optimization
Cybersecurity setup and system hardening
Data recovery and emergency response services
Identity protection setup and malware removal
Ransomware defense configuration

2.2 No Physical Shipping

Because no tangible products are involved in any transaction:

No shipping carriers are used (USPS, UPS, FedEx, etc.)
No shipping addresses are required for service delivery
No shipping fees apply to any purchase
No customs, duties, or import taxes are assessed
No delivery tracking numbers are issued for physical packages

3. Service Delivery Process

3.1 Immediate Confirmation

Upon successful payment processing, customers receive:

Order Confirmation Email – Sent immediately to the email address provided during checkout.
Service Scheduling Instructions – Detailed next steps for scheduling your one-time remote service session.
Contact Information – Direct support access via phone (888) 929-3763 or email contact@edgewavellc.com.

Delivery Timeline: Order confirmation emails are typically delivered within 5–15 minutes of purchase completion. If you don’t receive confirmation within 1 hour, please check your spam/junk folder or contact our support team.

3.2 Service-Specific Activation

All Edgewave services are delivered via a scheduled, one-time remote access session with a certified technician.

Standard Services: (Cloud Fortress – Ransomware Defense Shield, Complete Threat Elimination Package, Digital Fortress – Complete Identity Protection, Platinum Performance Restoration, Enterprise Security Command Center)

Delivery Method: Scheduled one-time remote session via email coordination.
Activation Timeline: Customers are typically contacted to schedule their session within 24–48 hours of purchase during business hours.

Emergency Services: (Emergency Rescue & Data Recovery)

Delivery Method: Priority remote session.
Activation Timeline: A technician will contact you within 60 minutes of your call during business hours (Monday–Friday, 9am–8pm EST).

3.3 Customer Responsibilities

To ensure smooth service delivery, customers must:

Provide an accurate email address and phone number during checkout.
Monitor their email inbox (including spam/junk folders) for scheduling instructions.
Respond to scheduling communications to confirm an appointment.
Be present and available at their computer for the entire duration of the scheduled service session (typically 45–120 minutes).
Grant temporary remote access permissions to the technician during the session.
Have a stable internet connection during the session.

4. Delivery Issues and Support

4.1 Non-Receipt of Service Instructions

If you do not receive service scheduling instructions within 24 business hours of your purchase, please:

Check your spam/junk folder.
Verify the email address you provided at checkout was correct.
Contact our support team immediately:
- Phone: (888) 929-3763 (Monday–Friday, 9am–8pm EST)
- Email: contact@edgewavellc.com

4.2 Rescheduling and Delays

Customer-Initiated Delays: If you need to reschedule a service appointment, please contact us at least 24 hours in advance. Services may be rescheduled up to 3 times.
Edgewave-Initiated Delays: In rare cases, we may need to reschedule due to technician availability. Customers will receive advance notice, and this will not count toward their 3 reschedules.

4.3 Technical Requirements

For successful service delivery, customers must have:

A stable internet connection for the duration of the session.
A compatible computer system.
The ability to grant remote access permissions to our technician.

If technical requirements cannot be met, customers may request a full refund under our 90-day money-back guarantee.

5. Service Delivery Guarantees

5.1 Timely Delivery Commitment

Edgewave guarantees:

Order confirmation emails within 1 hour of purchase.
Priority response for Emergency Rescue & Data Recovery within 60 minutes during business hours.
Scheduling initiation for standard services within 24–48 business hours.

5.2 Remedy for Delivery Failures

If Edgewave fails to meet stated delivery timelines due to our error:

A full refund is available if service cannot be delivered (excluding customer-caused delays).
Expedited service scheduling will be offered at no additional cost.

6. Returns and Refunds

Because Edgewave services are digital, our policy is based on satisfaction guarantees, not physical returns.

Digital services cannot be “returned” like physical goods.
All services include a 90-day money-back satisfaction guarantee (from date of purchase).
Emergency Rescue & Data Recovery has conditional pricing: $699.99 for successful recovery, or a reduced $199.00 fee if data is determined to be unrecoverable.

For complete refund terms, eligibility, and the request process, please review our full Refund and Return Policy.

7. Contact Information

7.1 Service Delivery Questions

For questions about service activation, scheduling, or delivery issues:

Edgewave LLC 221 Vine Street, Apt 324 Columbus, OH 43215 United States

📞 Phone: (888) 929-3763
📧 Email: contact@edgewavellc.com
🕐 Business Hours: Monday–Friday, 9am–8pm EST

7.2 Emergency Support

For urgent service delivery issues related to Emergency Rescue & Data Recovery, call (888) 929-3763. Priority response is provided during business hours (Mon–Fri, 9am–8pm EST). After-hours calls will receive a best-effort response.

8. Policy Updates

8.1 Modifications

Edgewave LLC reserves the right to modify this Shipping Policy at any time.

8.2 Customer Notification

Changes will be effective immediately upon posting to our website with an updated “Last Updated” date.

8.3 Change Log

Version 1.0, April 21, 2026: Initial policy creation.

9. Governing Law and Disputes

9.1 Jurisdiction

This Shipping Policy is governed by the laws of the State of Ohio and the United States.

9.2 Dispute Resolution

Any disputes arising from service delivery issues shall be resolved in accordance with our Terms of Service.

10. Acknowledgment

By purchasing services from Edgewave LLC, you acknowledge that:

You understand all services are delivered 100% digitally as one-time remote sessions with no physical shipping.
You have provided an accurate email address and phone number for service coordination.
You have read and agree to this Shipping Policy.
You accept responsibility for being present during your scheduled session and granting necessary remote access permissions.

Summary: Key Points to Remember

✓ No physical products are shipped – All services are 100% digital.
✓ No shipping fees ever – Services are delivered remotely.
✓ Immediate email confirmation – Order details and scheduling instructions sent after purchase.
✓ Flexible scheduling – Standard services scheduled within 24–48 business hours.
✓ Emergency response – 60-minute response time for Emergency Data Recovery during business hours.
✓ 90-day guarantee – Full refund if not satisfied (see Refund and Return Policy).
✓ Customer presence required – You must be present for your scheduled remote session.

For service-specific delivery details, technical requirements, or scheduling assistance, contact our support team at (888) 929-3763 or contact@edgewavellc.com.